1. Who we are
This Privacy Policy explains how ACTIVI SPORTS LLC (“ACTIVI,” “we,” “us,” or “our”), a Georgia limited liability company, collects, uses, and shares information when you use the ACTIVI mobile application and related services (the “Services”).
Contact: support@activisports.com
2. Scope
This Policy applies to the ACTIVI mobile app and related backend services used to operate the app. Our marketing website and online shop may be covered by separate policies (for example, store policies on activisports.com).
3. Information we collect
Depending on how you use ACTIVI, we may collect:
- Account and identity. Email address, name, nickname, and sign-in information when you create an account with email/password or continue with Apple or Google.
- Profile and sports information. Bio, roles (such as member, trainer, or fighter), training details, fight or training records you choose to provide, gym or training location you select (including place details and coordinates), timezone, profile photos, and—for providers—profile media such as images and/or videos.
- Bookings and marketplace activity. Session details, scheduling, location or virtual session information, reviews, reports, cancellations, and related history.
- Messages and other content. Direct messages (text only), sponsorship notes, and other content you post in the app.
- Payment-related information. Payment and payout activity is processed by our payment partners. We may store identifiers and status information needed to operate bookings, sponsorships, and provider payouts. ACTIVI does not store full payment card numbers.
- Device and permissions. Device information needed to run the app, push notification tokens when you enable notifications, approximate or precise location when you grant permission (for example, to find nearby gyms or trainers), and data stored locally on your device for app functionality.
- Communications. Messages you send to support, and transactional or service emails we send to you.
4. How we use information
We use information to:
- Provide, maintain, and improve the Services
- Create and manage accounts and profiles
- Enable bookings, sponsorships, messaging, and virtual sessions
- Process payments, platform fees, and provider payouts
- Provide AI coaching features (CORNA) when you use them
- Send transactional notices and, where allowed, marketing communications
- Help keep the community safe, including reviewing reports and enforcing our rules
- Comply with law and protect our rights and users
5. Service providers
We use trusted service providers to help operate ACTIVI. These may include providers for payments (such as Stripe), cloud infrastructure and authentication (such as Google), sign-in and in-app purchases (Apple and Google), video sessions, email delivery, maps and place search, push notification delivery, and AI features. Providers process information only as needed to perform services for us, subject to appropriate contractual terms.
6. How we share information
We may share information:
- With other users as needed for the Services — for example, public profile details, profile photos or provider profile media you choose to share, reviews, and information required to complete a booking or sponsorship
- With service providers described above
- When required by law, legal process, or to protect safety and rights
- In connection with a merger, acquisition, or sale of assets, if applicable
We do not sell your personal information.
7. Safety and content
To help keep ACTIVI safe, we may review, restrict, or remove content that violates our Terms or community standards. Users may report content and block other members. We may use automated and manual tools as part of these safety processes.
8. Retention and deletion
We retain information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may delete your account in the app, or follow the steps on Delete your ACTIVI account. When you delete your account, we remove or de-identify associated data subject to legal and operational retention needs. Payment partners may retain records as required by law or their own policies.
9. Children
ACTIVI is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us information, contact support@activisports.com and we will take appropriate steps.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
11. Your choices and rights
You can update profile information in the app, manage notification preferences in Settings, and delete your account in the app (see Delete your ACTIVI account). Depending on where you live, you may have rights to request access to or deletion of personal information, or to ask questions about our practices. To make a request, email support@activisports.com. We will respond as required by applicable law.
Marketing notifications can be turned off in the app’s notification settings. You may also unsubscribe from marketing emails using the link in those messages, where applicable.
12. International users
ACTIVI is operated from the United States. If you access the Services from another country, your information may be processed in the United States and other locations where we or our providers operate.
13. Changes
We may update this Privacy Policy from time to time. We will post the updated Policy with a revised “Last updated” date. Continued use of the Services after changes become effective means you acknowledge the updated Policy.
14. Contact
ACTIVI SPORTS LLC
Email:
support@activisports.com